Contact Us

This page tells you how to reach the editorial team behind Best Bitcoin Casinos, what we can realistically help with, and what we can't. We cover crypto casinos that accept US players, so most messages we get fall into a few predictable buckets: a correction to one of our reviews, a question about how a bonus or withdrawal actually works, or a complaint about an operator. The fastest route for each is different, and it's worth knowing which one you need before you write.

Email the editorial team

Write to [email protected]. Put the casino name in the subject line if your message is about a specific operator — it gets routed to whoever last reviewed it. We read everything. We aim to reply within a couple of business days, though correction requests that need us to re-check licensing pages or bonus terms take longer, because we verify before we edit.

Useful things to include:

• The site you're asking about, and the page on lushbudgetproduction.com where you saw the information
• The date you saw it — bonus terms and coin support change without notice
• A screenshot or a quote of the operator's own terms, if you're reporting a discrepancy
• Your state, if the question is about availability — offshore sites self-restrict different states and the answer changes

Please don't send us wallet seed phrases, private keys, passwords, casino account credentials or ID documents. We will never ask for any of them, and anyone who does is not us.

What we can help with — and what we can't

You want	Can we help?	Better route
A correction or update to a review	Yes — this is our core job	Email us with the evidence
Clarifying how wagering requirements or cashback work in general	Yes, in general terms	Email, or read the relevant review
A stuck withdrawal or locked casino account	No — we have no account access	The casino's own support, then its licensing authority
Recovering crypto sent to a wrong address	No — on-chain transfers are irreversible	Nobody can reverse it; treat it as lost
Whether offshore play is legal where you live	General information only	A qualified attorney in your state
Tax on gambling winnings or crypto gains	General information only	A qualified tax professional
Help with gambling that has stopped being fun	We'll point you to support	1-800-GAMBLER, 24/7, free and confidential

We are an independent comparison site. We are not an operator, not an agent of any operator, and we cannot escalate a dispute on your behalf, release a balance, lift a restriction, or override a KYC decision. If a site has asked you to verify, the only path forward is to complete verification honestly or to close the account and withdraw whatever it permits. We won't advise anyone on getting around a site's terms, a state geoblock, or an identity or sanctions check — those requests we'll decline, politely and every time.

Reporting a problem with an operator we list

Reader reports genuinely change our rankings, so they're worth sending. The ones that carry weight are specific: a withdrawal that sat pending far longer than the site advertised, a bonus whose playthrough turned out different from the published terms, a coin listed as supported that the cashier didn't actually offer, or a state restriction applied without notice. Tell us what happened, when, and what the operator said when you raised it.

What we then do: re-check the operator's published terms, the licence details it displays, and its current cashier and game lobby, and note the date we checked. If the published position has changed, we update the review and the ranking. If we can't verify it either way, we say so rather than presenting a single report as fact. We don't publish reader accounts as testimonials, and we don't invent user reviews — anything you send stays as research input unless you explicitly agree otherwise.

How we rank the casinos you'll see here

Ratings are editorial. They come from reviewing what operators publish and what independent sources confirm, not from playing or depositing, and they are not customer-review scores. The weightings we apply across every page:

1. Coin support and cashier mechanics — whether BTC, ETH, LTC, USDT, USDC and DOGE are genuinely supported on-chain, which networks are offered, and how network and gas fees land on the player.
2. Payout behavior — advertised withdrawal processing, confirmation times, withdrawal limits and the conditions attached. Advertised speed is reported as advertised speed, never as a tested result.
3. Verification policy — how much identity verification is required, when it triggers, and whether "no KYC" survives contact with a large withdrawal.
4. Game range and fairness — slots, live dealer, blackjack, roulette and baccarat, crash, dice, plinko and in-house originals, plus whether provably fair tooling or RNG certification is documented.
5. Bonus terms — headline number against wagering, time limits, game weighting and max cashout. A large figure with hostile playthrough ranks below a modest one you can clear.
6. Licensing and transparency — which offshore jurisdiction, which entity, and how clearly the operator states restricted states.
7. Security and support — 2FA availability, session controls, and how reachable support actually is.

Commercial disclosure: some links on this site are affiliate links, and Best Bitcoin Casinos may earn a commission if you open an account through one. That arrangement does not buy a position, a rating or a kind word. Commission is agreed separately from the editorial process, and an operator that pays us can still be ranked below one that doesn't. If you ever see a claim here you think was bought rather than earned, that's exactly the kind of message we want at [email protected]. You can read more about who we are on our editorial and team page, and the terms covering use of this site set out the rest.

Three operators readers ask about most

These come up constantly in our inbox, so here's the short version of where each sits and what we'd flag before you write to us about it. Every bonus below carries wagering, time limits and eligibility rules set by the operator — read the live terms in the cashier, because they change and ours is a snapshot verified Sep 26, 2026.

BetPanda — 10% weekly cashback, rated 10.0

BetPanda tops our list largely because its headline promotion is cashback rather than a deposit match. Cashback pays against losses over a defined period, so there's usually less playthrough friction than a big match bonus carries — but "less" is not "none": the 10% is calculated on the operator's own terms, over its own weekly window, with its own minimum thresholds and its own wagering condition on the credited amount. Check all four before you assume a number. The limitation worth naming: a cashback-led offer gives a new depositor far less headline value than a multi-tier welcome package, so if you're looking for the biggest opening balance, this isn't it. Like every site we list, it's licensed offshore, not by any US regulator.

CoinPoker Casino — 150% welcome bonus up to $2,000, rated 9.9

CoinPoker's distinguishing feature is that the casino sits alongside a poker room, which matters if you want cash games and tournaments in the same crypto balance rather than splitting funds across two sites. The 150% match to $2,000 is a real headline, but it is a deposit match: it releases against playthrough, the qualifying deposit minimum applies, and there's a window to clear it. Table games and live dealer typically contribute less toward wagering than slots do at most operators, so if poker and blackjack are your game, model how long the bonus actually takes to clear before you opt in. Limitation: a poker-centric platform tends to draw a sharper player pool, which is a factor at the tables rather than at the slots.

Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback, rated 9.9

Cryptorino is the one readers email about because the bonus is denominated in Bitcoin rather than dollars. That's the whole point of the entry and also its catch: a 1 BTC cap is a moving dollar target, and the same volatility that can flatter a bonus can cut into a balance you're holding through playthrough. If dollar certainty matters more to you than a BTC-denominated ceiling, deposit in USDT or USDC instead and accept the smaller headline. The pairing of a match bonus with ongoing weekly cashback is genuinely useful — one for the first deposit, one for the months after. Limitation: almost nobody reaches a 1 BTC cap, so judge the offer on the match percentage and the wagering multiple, not the ceiling.

How money moves at the sites we cover

This site costs you nothing to read. Everything else is between you and the operator. Funding is on-chain: you send crypto from a self-custody wallet or an exchange account to an address the cashier generates, and you withdraw the same way. Practical points readers ask us about most often:

• Fees. Casinos generally don't charge a deposit fee, but the network does. Bitcoin and Ethereum fees swing with congestion; Litecoin, Dogecoin and stablecoins on cheaper networks are often the pragmatic choice for smaller amounts. Some operators absorb a withdrawal fee, some pass it on — check before you cash out.
• Confirmations. A deposit credits after the operator's required confirmations. That's minutes on most chains, longer on Bitcoin when the mempool is busy.
• Withdrawal timing and limits. "Instant" in marketing means the operator's internal approval step is automated. It still sits behind daily, weekly or VIP-tier caps, and a manual review can be triggered by size or by an unusual pattern. Advertised times are the operator's claim, not our measurement.
• Volatility. A balance in BTC or ETH changes value while it sits there, regardless of whether you win or lose a hand. Stablecoins like USDT and USDC are the usual answer if you want the dollar figure to hold still.
• Tax. US players are generally liable on gambling winnings and separately on crypto gains. Keep records of deposits, withdrawals and cost basis, and talk to a qualified tax professional — we can't give tax advice and nothing here is tax advice.

What's actually in these lobbies

Most people writing to us already know casino games; the questions are about what crypto sites add. Broadly the catalogs break down into slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms including blackjack, roulette and baccarat, commonly supplied by Evolution; standard RNG table games; and the crypto-native originals — crash, dice, plinko and in-house variants — which are where provably fair verification usually lives. Provably fair lets you check an individual round's outcome against a seed pair; it applies to in-house games, not to third-party slots, which rely on RNG certification instead. If a site claims provably fair across a catalog of licensed slots, that's a claim worth querying, and we'd like to hear about it.

Several of the operators listed here also run a sportsbook alongside the casino, and one runs a poker room. Those sit on the same wallet but on different terms: sports bonuses typically use odds minimums and free bets rather than slot playthrough, and poker rake and rakeback work on a different arithmetic from casino cashback. Don't assume a casino promotion carries across to the sportsbook or the tables — the terms usually say it doesn't.

Eligibility, legal standing and where we draw the line

There is no federal legalization of online casino gaming in the US. Regulated online casinos exist in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, and are not regulated by any US authority. For most US players that places them in a legal grey area, and we won't pretend otherwise. Operators self-restrict different states and change those lists without notice, so check the terms of the specific site and check your own state's law; if the stakes matter to you, consult an attorney licensed where you live.

Age minimums are 18+ or 21+ depending on the operator and applicable state rules. Every site states its own minimum — read it, and don't open an account below it. This site is for adults only.

One more thing we get asked and won't answer: how to appear to be somewhere you aren't. VPN use is addressed in operators' own terms of service, and breaching those terms is a common route to a confiscated balance at withdrawal. We'll explain what a site's published policy says. We won't help anyone misrepresent their location, identity or eligibility, and we won't discuss false documentation.

If gambling has stopped being entertainment

Offshore sites may not offer the deposit limits, cool-off periods or self-exclusion tools that state-regulated operators are required to provide, and there's no US regulator to appeal to if something goes wrong. Only stake money you can afford to lose entirely — crypto casino games have a house edge, and no strategy, bankroll or coin removes it. If you're chasing losses or gambling to manage stress, stop and talk to someone. The National Problem Gambling Helpline is 1-800-GAMBLER, free, confidential and available 24/7. Our responsible gambling resources list the tools and organizations worth knowing about.

Press, partnership and other enquiries

Operators, affiliate managers and media contacts can use the same address: [email protected]. To save time — we don't sell ranking positions, we don't publish sponsored copy as editorial, and we don't accept pre-written reviews. We're happy to receive factual corrections, updated terms documentation or licensing details, and we'll verify them before anything changes on the page. Readers outside the US market occasionally reach us looking for the wrong thing entirely; if you're in the UK you're probably after our Non GamStop casinos guide instead.

Whatever you're writing about, keep it short and include the specifics. A message with a date, a site name and a screenshot gets a useful answer. A message saying a casino was unfair, with nothing attached, usually can't get one.